Automatically Create a New Outlook Profile

Brian Hadfield -

Follow this recommended procedure to have Outlook 2010 or Outlook 2007 create a new profile for your Arkadin mail.

  1. On your PC, click Start, and then click Control Panel.

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NOTE: If you are using a 64-bit version of Windows, double-click View 32-bit Control Panel in Control Panel to display the Mail icon. 

  1. Double-click the Mail (or 32-bit Mail) icon.

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NOTE: If you do not see a Mail icon change the View by drop down from Category to Small icons (Windows 7) or select Classic View in the control panel (Windows XP or Vista)

  1. In the Mail Setup dialog box, click Show Profiles.

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  1. Click Add...

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  1. In the Profile Name box, enter the name that you want to use for your new Chinook profile (such as "Chinook Email"), then click OK.

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  1. With E-mail Account selected, enter your Chinook account information in the required boxes and click Next

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  1. Click Finish. Your Chinook account should now be configured properly.
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Troubleshooting Tips

  • If the connection fails, confirm that you have correctly entered your Chinook email address (username@company.com) and password, as well as the other settings as noted above.
  • To confirm you are using a valid username and password, use a web browser to access your Chinook mail account through Chinook's Outlook Web App (OWA) site. If you are unable to access your email here, then you likely have a problem with your username, your password, or both. Contact your administrator for help.
  • If your username and password are correct, but you are still unable to connect to your account, follow the steps in the Manually Configure Outlook 2010 article.
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