Manually configure Outlook 2010

Brian Hadfield -


The Outlook 2010 client should automatically configure with the Chinook Communications configuration settings when creating a new profile.   If the automatic configuration fails during the profile creation, it is possible to manually configure the Outlook 2010 client to access your mailbox.

NOTE:A failure of the Automatic Configuration of the Outlook 2010 client is typically caused by a misconfiguration or other issue with the DNS entry.  Please troubleshoot the autodiscover issues before manually configuring the Outlook client.  Besides the automatic configuration of the Outlook 2007/2010 clients, the Autodiscover record is required to get full functionality from the following features of Outlook: 

  • Out-of-Office information
  • Availability Services
  • Offline Address Book download information
  • Unified Messaging information
  • Exchange 2010 personal archive

 To manually configure the Outlook 2010 client:

  1. Complete the steps outlined in How to create and configure email profiles in Outlook. If the automatic configuration fails, troubleshoot the DNS record and re-run the automatic configuration.  If you are unable to automatically configure the Outlook client, follow the steps below to manually configure Outlook.
  1. If Outlook is unable to automatically configure your account, you will need to manually configure the server settings.  Click on the checkbox next to Manually configure server settings and click Next.


  1. Select Microsoft Exchange or compatible service and click Next.



  1. Type OUTLOOK.CITSERVERS.LOCAL in the Server field and confirm that the User Name matches your user name then click More Settings…



  1. In the Microsoft Exchange Dialog box that comes up, select the Connection tab and check the Connect to Microsoft Exchange using HTTP checkbox then click on the Exchange Proxy Settings button.



  1. Under Exchange Proxy Settings supply the following information then click OK.
    • URL to connect to my proxy server for Exchange:
    • Confirm that the following settings are checked:
      • On fast networks, connect using HTTP first, then connect using TCP/IP
      • On slow networks, connect using HTTP first, then connect using TCP/IP
    • Make sure Basic Authentication is selected for the authentication method.


  1. Click OK to save all of the changes.
  2. Click the Check Name button to validate the Server and User Name information.

Pic 5.JPG


  1. When prompted, provide your User Name and Password.



NOTE: If you do not want to provide a password when opening Outlook, check the Remember my credentials box after providing the password.

  1. The Server and User Name should now be underlined confirming the account is properly configured.




  1. Click Finish to to complete the manual configuration process, your account should be accessible in Outlook.



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