The Outlook 2010 client should automatically configure with the Chinook Communications configuration settings when creating a new profile. If the automatic configuration fails during the profile creation, it is possible to manually configure the Outlook 2010 client to access your mailbox.
NOTE:A failure of the Automatic Configuration of the Outlook 2010 client is typically caused by a misconfiguration or other issue with the autodiscover.domain.com DNS entry. Please troubleshoot the autodiscover issues before manually configuring the Outlook client. Besides the automatic configuration of the Outlook 2007/2010 clients, the Autodiscover record is required to get full functionality from the following features of Outlook:
Offline Address Book download information
Unified Messaging information
Exchange 2010 personal archive
To manually configure the Outlook 2010 client:
- Complete the steps outlined in How to create and configure email profiles in Outlook. If the automatic configuration fails, troubleshoot the autodiscover.domain.com DNS record and re-run the automatic configuration. If you are unable to automatically configure the Outlook client, follow the steps below to manually configure Outlook.
- If Outlook is unable to automatically configure your account, you will need to manually configure the server settings. Click on the checkbox next to Manually configure server settings and click Next.
- Select Microsoft Exchange or compatible service and click Next.
- Type OUTLOOK.CITSERVERS.LOCAL in the Server field and confirm that the User Name matches your user name then click More Settings…
- In the Microsoft Exchange Dialog box that comes up, select the Connection tab and check the Connect to Microsoft Exchange using HTTP checkbox then click on the Exchange Proxy Settings button.
- Under Exchange Proxy Settings supply the following information then click OK.
- URL to connect to my proxy server for Exchange: mail.chinookcommunications.com
- Confirm that the following settings are checked:
- On fast networks, connect using HTTP first, then connect using TCP/IP
- On slow networks, connect using HTTP first, then connect using TCP/IP
- Make sure Basic Authentication is selected for the authentication method.
- Click OK to save all of the changes.
- Click the Check Name button to validate the Server and User Name information.
- When prompted, provide your User Name and Password.
NOTE: If you do not want to provide a password when opening Outlook, check the Remember my credentials box after providing the password.
- The Server and User Name should now be underlined confirming the account is properly configured.
- Click Finish to to complete the manual configuration process, your account should be accessible in Outlook.